Policies & legal
Our commitment to responsible practice.
CAN Global Services aims to provide professional, transparent and responsible services, in line with applicable UK legislation, relevant regulatory requirements and recognised good-practice principles.
Public policies
Public-facing policies
These are the policies and service standards intended to be available to students, clients, partners and members of the public.
Privacy Policy
Explains how personal information may be collected, used, stored, shared and protected when people contact or use CAN Global Services.
Student Terms & Conditions
Sets out the terms governing our services and relationships with students, institutions and partners, including service scope, responsibilities, fees where applicable, and limits of our role.
Complaints Policy
Explains how concerns about our services can be raised, acknowledged, reviewed and responded to fairly.
Safeguarding Policy
Sets out our commitment to safeguarding and responsible practice when working with students, clients, partners and other stakeholders.
Internal policies & procedures
Internal governance and procedures
These documents support the internal management and delivery of our services. They are maintained for organisational use and are not necessarily public-facing.
Internal policy areas
- Data Protection & Information Security
- Equality, Diversity & Inclusion
- Anti-Bribery and Corruption
- Modern Slavery and Ethical Practice
Internal procedures
- Data Retention and Records Management
- Internal Complaints Handling
- Safeguarding procedures
- Partner and service-delivery procedures
Internal documents are reviewed periodically and updated where necessary. Services may also be subject to policies and procedures of university, education-provider, commercial or other institutional partners.
Have a policy or service question?
Contact us and we will direct your enquiry to the appropriate team.